DN99 Privacy Policy – Your Personal Data Protection

DN99 takes the privacy and security of every user's personal data seriously. We understand that your trust is our most valuable asset, and we do everything we can to protect your information at all times.

This Privacy Policy applies to all services offered through the DN99 website, mobile app, and any other digital platforms operated by us. It explains what data we collect, how it is used, who it is shared with, and your rights as the data owner.

We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and adhere to relevant international data protection standards. If you have any concerns or questions regarding this policy, do not hesitate to contact us.

DN99 collects your personal data through several channels, including during account registration, platform usage, and interactions with our support team.

Data you provide directly:

• Identity information — full name, date of birth, identification card number (for the KYC process).
• Contact information — email address and mobile phone number.
• Financial information — bank account or e-wallet details for deposit and withdrawal purposes.
• The username and password you created during registration.
• Communications you send to our support team, including live chat session recordings.

Data collected automatically:

• IP address and general location information derived from that IP address.
• Device type, operating system, and web browser version you are using.
• Access log records, including pages visited and access times.
• Wagering history and gaming activity on the platform.
• Cookie data and similar tracking technologies.

The personal data we collect is used for the following purposes:

• Account Management — Creates and manages your account, verifies identity, and ensures login security.
• Service Provision — Processes deposits and withdrawals, grants access to games, and manages promotions and bonuses.
• Legal Compliance — Meets KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements mandated by the authorities.
• Platform Security — Detects and prevents fraud, account abuse, and activities that violate our terms of service.
• Customer Support — Processes complaints, responds to inquiries, and provides technical assistance.
• Responsible Gaming — Monitors gameplay patterns to identify signs of problem gambling and offer appropriate assistance.
• Platform Improvements — Analyzes usage patterns to enhance the user experience and develop new features.

DN99 does not sell or rent your personal data to any third party. However, in certain limited situations, we may share your data with the following parties:

• Payment Service Providers — Certified payment processors to securely complete your deposit and withdrawal transactions.
• Game Software Providers — Third-party game providers that supply game content within the DN99 platform, subject to strict confidentiality agreements.
• KYC Service Providers — An integrated identity verification platform that helps us meet legal compliance requirements.
• Competent Authorities — Law enforcement agencies or regulatory bodies when required by law or court order.
• Professional Advisors — Lawyers, accountants, or auditors bound by strict confidentiality obligations.

Every third party we engage is required to comply with a privacy policy equivalent to or stricter than our own. We do not permit them to use your data for their own purposes.

DN99 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies — Required for core platform functions such as login sessions and security. Cannot be disabled.
• Preference Cookies — Stores your preferences such as language, theme, and display settings for your convenience.
• Analytics Cookies — Helps us understand how users interact with the platform for improvement purposes.
• Security Cookies — Used to detect and prevent fraudulent activity and unauthorized access.

You can manage or delete cookies through your browser settings at any time. However, disabling certain essential cookies may affect platform functionality.

DN99 continuously invests in security infrastructure to ensure your data is always protected. Our security measures include:

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Multi-layered firewall systems and intrusion detection (IDS/IPS) active 24/7.
• Role-based access control — only authorised staff may access sensitive data.
• Two-factor authentication (2FA) for staff access to internal systems.
• Regular security audits by independent third parties to identify and address vulnerabilities.
• Regular data backups and tested disaster recovery procedures.

Under Malaysia's PDPA and the data protection principles we uphold, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the DN99 customer support team via live chat or email. We will process your request within 30 business days.

In the course of our operations, your personal data may be transferred to and stored on servers located outside Malaysia. Such transfers are only made when:

• The recipient country or region maintains an equivalent or higher level of data protection.
• There is a valid and binding data transfer agreement between DN99 and the receiving party.
• The transfer is necessary for the performance of a contract between you and DN99, such as processing international payments.

In all cases, we ensure that an appropriate level of protection is established before any data transfer takes place, and your information is always protected in accordance with the standards set out in this Privacy Policy.

DN99 services are exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from underage individuals.

If we become aware that personal data of an underage minor has been collected without our knowledge, we will take immediate action to delete that data and close the relevant account. If you believe that minor has registered a DN99 account, please contact us immediately.

If you have any questions, concerns, or wish to exercise your privacy rights, please contact our Data Protection Officer through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly within the DN99 platform.
• Response Time: We aim to respond to all privacy-related enquiries within 3 business days.

We also accept privacy-related complaints and take every complaint seriously. If you are not satisfied with our response, you have the right to file a complaint with the Personal Data Protection Department (JPDP) of Malaysia.